nuvqerix™

Contact Us

Help with products, orders, delivery, and returns.

Customer Service

Email: service@nuvqerix.com
Phone: +86 13823235535
Hours: Monday–Friday, 09:00–21:00, China Standard Time (UTC+8).

Messages received outside these hours will be reviewed during the next customer service period.

Order and Product Questions

Please include your order number, checkout email address, and a description of your request. For product questions, include the product name and the dimensions, materials, or compatibility you would like to confirm.

Problems with Your Delivery

Report damaged, defective, incorrect, or incomplete items promptly, preferably within 7 calendar days of delivery. Include photographs or videos of the item, packaging, and shipping label. Confirmed seller errors receive an appropriate solution without additional costs caused by that error. Mandatory consumer rights remain unaffected.

Returns

Contact us before mailing a return. Following approval, we will provide the designated return address and instructions. Our registered office is not an automatic return destination.