Frequently Asked Questions

What does nuvqerix™ sell?

Office desktop products. Check individual listings for dimensions, materials, included components, compatibility, and care instructions.

Who operates the store?

南京卿长留科技有限公司. Legal representative: 郭防军.

How long does processing take?

Normally 2–4 business days after payment confirmation; up to 5 during busy periods.

How long does U.S. delivery take?

Estimated transit is 10–15 business days after dispatch, separate from processing. Arrival dates are not guaranteed.

How much is shipping?

Available shipping options and charges appear at checkout.

Will I receive tracking?

Available tracking is emailed after dispatch. Contact us about prolonged delays or missing parcels.

Can I change or cancel an order?

Contact us immediately. Changes are not guaranteed after fulfillment begins. Successful pre-fulfillment cancellations incur no cancellation fee.

Can I return an item?

Request an eligible return within 30 calendar days of delivery. Obtain approval and instructions before shipping.

Who pays return shipping?

Customers generally pay for preference-based returns. Confirmed seller errors are resolved without additional costs caused by that error.

When is a refund issued?

Within 5–10 business days after receipt, inspection, and approval. Bank posting may take longer.

How can I contact support?

service@nuvqerix.com
+86 13823235535
Monday–Friday, 09:00–21:00, China Standard Time (UTC+8).